Return & Refund Policy

Return & Refund Policy

At Eloria Trades, your satisfaction is our priority. We carefully inspect every order before dispatch to ensure that our customers receive their products in the best possible condition.

We understand that sometimes a product may not meet your expectations. That's why we offer a 20-Day Easy Return & Exchange Policy to make your shopping experience worry-free.

Please review our policy below to understand how returns, exchanges, and refunds work.

1. 20-Day Return & Exchange Policy

We accept return and exchange requests within 20 days of receiving your parcel.

You may request a return or exchange for the following reasons:

  • Change of mind

  • Size-related issues

  • Colour or personal preference

  • Damaged or defective products

  • Incorrect items received

  • Products that do not meet your expectations

To qualify for a return or exchange, the product must be unused, unworn, unwashed, and in the same condition as when you received it.

Products showing signs of use, damage caused by the customer, or washing will not be eligible for return or exchange.

2. Return Shipping Charges

We aim to keep our return process fair and transparent.

For Change of Mind or Personal Preference:

If you wish to return an item due to a change of mind, colour preference, or other personal reasons, the customer will be responsible for return shipping charges.

For Damaged, Defective, Incorrect, or Size-Related Issues:

If you receive a damaged or defective product, an incorrect item, or need a size exchange, Eloria Trades will cover the return shipping charges.

Our team will review and confirm the issue before arranging the return or exchange.

3. How to Request a Return or Exchange

Returning a product is simple. Just follow these steps:

Step 1: Contact Us on WhatsApp

Contact our customer support team within 20 days of receiving your parcel.

WhatsApp: 0304-1411440

Step 2: Share Your Order Details

Please provide:

  • Your order number

  • A clear video showing the product's condition

  • A brief explanation of why you want to return or exchange the item

Step 3: Return Confirmation

Our team will review your request and verify the product's condition.

Once your return is approved, we will provide you with our return shipping address and further instructions.

Step 4: Send the Product Back

After receiving confirmation, securely pack the product and send it to the address provided by our team.

The product must be returned in its original, unused condition.

Step 5: Receive Your Refund or Exchange

Once we receive and inspect the returned product, we will initiate your refund immediately if the item meets our return conditions.

For approved exchanges, our team will guide you through the replacement process.

4. Refund Process

At Eloria Trades, we believe in making refunds simple and transparent.

Once your returned product reaches us:

  • Our team will inspect the product to confirm its condition.

  • If the product meets our return requirements, your refund will be initiated immediately.

  • The refund will be issued through the payment method agreed upon with our customer support team.

  • Any applicable return shipping charges that are the customer's responsibility may be deducted from the refund amount.

Please Note: While we initiate approved refunds immediately after inspection, the time required for the amount to appear in your account may depend on your bank or payment provider.

5. Important Return Conditions

To ensure a smooth return or exchange process, please keep the following conditions in mind:

  • Return requests must be submitted within 20 days of parcel delivery.

  • Products must be unused, unwashed, and in their original condition.

  • A product video and order number must be shared before return approval.

  • Customers must receive confirmation from our team before shipping any item back.

  • Items returned without prior approval may not be accepted.

  • Products damaged through customer use or improper handling are not eligible for return.

6. Unclaimed or Refused Orders

If an order is refused, unclaimed, or returned because the customer was unavailable or declined delivery, the advance payment may not be refundable.

We encourage customers to confirm their order details and availability before dispatch.

7. Contact Us

If you have any questions or need assistance with a return, exchange, or refund, our customer support team is here to help.

Eloria Trades Customer Support

Phone / WhatsApp: 0304-1411440

Email: eloriatrades@gmail.com

Our team will guide you through the process and help resolve your concerns as quickly as possible.

8. Agreement

By placing an order with Eloria Trades, you acknowledge that you have read and understood our Return & Refund Policy.

We are committed to providing a fair, transparent, and hassle-free shopping experience for every customer.

Shop with confidence at Eloria Trades!